Claims Officer- MLC Life Insurance & Senior Strata Loss Adjuster Sedgwick VIC Jobs Available in Australia - Melbourne
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Job No 1 ( Claims Officer- MLC Life Insurance )
Full Job Description
MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.
Do you bring strong customer service and communication skills? If so, this is the role you have been looking for!
We are recruiting for our next intake of Claims professionals to join us working in Melbourne, Sydney or Brisbane. Joining us as a Claims Officer, this is your opportunity to kick start your career in Claims where you will be supporting our customers at their most vulnerable time.
Upon commencing you will start with a group of new workmates where your first few months will be spent in training learning more about our products, processes and systems. Working within our Hybrid model, you will then move into your new team where you’ll be supported by your Lead and SMEs in the business as you begin to pick up a portfolio of entry level claims.
Your responsibilities include but are not limited to:
• Apply product & policy information, calculate financials and manage admin in relation to case load;
• Manage claims within SLAs, ensuring our customers get the support they need during the life of their claim;
• Collaborate with our Consultants and Quality Assessors to improve the outcomes for our customers;
• Ensure every interaction is conducted with empathy and respect;
• Contribute to system and process improvements; and
• Maintain our risk and compliance measures.
About You:
• 1-2 years’ experience working in a customer service environment;
• Studying or has completed an Allied Health or relevant tertiary qualification (business, law, accounting); preferred;
• Strong written and verbal communication skills;
• Ability to establish rapport and build meaningful relationships;
• Experience working in a highly collaborative environment; and
• Resilient and outcomes focussed.
Our Purpose
MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.
Our purpose is supported by Our Values of Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.
Our Strategy
Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible, hybrid work environment centred on development, wellbeing, recognition and contribution.
With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.
Why Choose Us?
At MLC Life Insurance, you will have the opportunity to:
• enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
• embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
• access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
• wellness and lifestyle offerings including access to Uprise – our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
Primary Location : AU-VIC-Docklands
Work Locations : Level 16, 727 Collins St Level 16 727 Collins St Docklands 3008
Job : Customer
Organization : MLC Limited
Schedule : Permanent
Employee Status : Group Level 1
Full-time
Job Posting : 26-Sep-2022, 6:24:35 PM
Job No 2 ( Technical Claims Officer )
Full Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
Your part in a changing world
At QBE, our purpose is to enable a more resilient future.
We’re an international insurer and reinsurer with a local presence in 27 countries.
Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.
We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.
Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.
The opportunity
An exciting opportunity has become available for an individual to provide technical experience to a newly established team looking after Property claims within Elders portfolio.
This role is pivotal to the team’s success and offers key support to the Service Manager, providing technical specialism to the claims unit and coaching and development of all claims staff within the team. Aligned to and proactively supporting the claims’ philosophy and strategy and acting within legislative requirements to support the unit in achieving its targeted objectives.
Your story so far
• Previous insurance experience in a technical focused position is required in property claims
• An insurance background where you have provided a world class customer service experience and have shown passion to grow and develop into a property insurance professional
• A strong focus on applying your current skills to improve the performance of the overall end-to-end claims management function
• A highly empathetic and supportive approach to dealing with customers, possessing the ability to be friendly yet professional
• Broad exposure to claims management across all short tail products
• Interpersonal and communication skills
We are here to support you
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• ‘Thriving at Our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 12 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
We value our employee’s experience with us and are proud to have been recognised for the following awards:
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 2019 & 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Join us.
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE takes a risk and compliance approach to vaccination and strongly encourages our employees to be vaccinated. All roles in Victoria and Northern Territory require full COVID-19 vaccination and for vaccination status to be maintained in line with government requirements. Other roles may also require that full vaccination status be maintained. We will ask you to share your status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
recruitment@qbe.com
.
Application Close Date: 08/10/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step-by-step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job No 3 ( Senior Strata Loss Adjuster Sedgwick - Melbourne VIC )
Full Job Description
The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia.
Senior Strata Loss Adjuster
IF YOU CARE, THERE’S A PLACE FOR YOU HERE
For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.
For a career path that is both challenging and rewarding, join Sedgwick`s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services.
Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem-solving and an engaging working environment.
At Sedgwick, we pride ourselves on our professionalism and expertise, delivering a first-class service which is highly regarded by our clients.
We are currently looking for an experienced Senior Strata Loss Adjuster to join the team based in Melbourne. Reporting to the National Strata Loss Adjusting Manager , this role will see you use your skills to resolve insurance claims, examine reported insurance losses to establish the cause, liability and quantum and have the customer and client at the centre of everything you do
Your responsibilities will include:
• Using digital technologies, you will assess claims virtually ‘from the desk’ as the predominant method
• Follow Sedgwick’s policies and procedures to manage a portfolio of claims from first advice to settlement
• Determine extent and cause of loss via the most effective, efficient and client and customer-focused method of investigation
• Determine whether the loss falls within the terms and conditions of the insurance policy
• Deliver loss adjusting services that meet or exceed the service standards required by the client
• Proactive communication with the client and customer about initial findings and potential solutions
• Calculate the cost of repair and/or replacement (reserve)
• Review scope of work and schedules of loss to ensure applicability
Ideally, you will possess:
• Completed Diploma of Loss Adjusting
• Have served as a practicing Loss Adjuster for 5+ years or more
• Intermediate Microsoft office skills
• Industry leading knowledge of the insurance industry (claims lifecycle) including the legislative framework, applicable codes and products
• Demonstrates the application of our Caring Counts philosophy and core values
• Ability to embrace existing and emerging technology
• Puts the customer and client at the centre of service delivery
• Want to know more about Sedgwick and what we do?
Please visit our website
https: //www.mrjobsss.blogspot.com/about-us
Applications can be made via our careers website.
All applications will be treated in the strictest confidence and only shortlisted candidates will be contacted. Sedgwick Australia Pty Ltd is dedicated to eliminating discrimination and contributing to equal opportunity in the workplace.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
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